Terms and Conditions

1. Definitions and Scope

‘The City Suites’, ‘us’, ‘we’ or ‘our’ is referring to The City Suites Limited who acts as representative of The City Suites brand name. The City Suites is a Private Limited Company registered in England under number 10877468 whose registered office is at Radio House, Aston Road North, Birmingham, England, B6 4DA. You accept these conditions yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others. Take in consideration that by visiting or using our website you agree to comply with the site terms.

‘Guest’, ‘you’, ‘your’, ‘payer’ or ‘customer’ is referring to the person using services provided by The City Suites.

2. Booking

2.1. Booking via Website and In-House

All guest names are required at the time of booking, including whether they are adults or minors. The phone number of the guest responsible for the booking is mandatory, but we also request a secondary contact in case of emergency, and respective dates of birth.

Any booking made, online (or offline), will only come into existence when credit/debit card details are provided by the customer and validated by us, and after we have sent your confirmation email. You can choose your payment method according to the options provided by us, which are available on our website. Upon completing your reservation (Welcome Form) and receiving your booking confirmation email, you enter into a contract with The City Suites on our stated terms and conditions.

As soon as your confirmation and invoice are received – in case of pre-paid payment -, please check your details carefully. If anything is not correct you tell us immediately by email info@thecitysuites.com, or phone number 0131 554 2094 (reception number available only from 9am to 5pm). However, we cannot accept any liability if we are not properly notified of any inaccuracy in the document. If there is an error in the confirmation and invoice, we reserve the right to correct it as soon as we become aware of it and will do so within 7 days of issue of the confirmation or invoice or, if your arrival date is within 7 days of booking, no later than 24 hours before your arrival date.

Please note that upon sending the Welcome Form (reservation form) to us you will automatically receive a copy receipt of the information you have provided us with.

2.2. Booking via Phone

To book via phone call The City Suites Reception: 0131 554 2094

You may call us to make amends to a booking, or find out answers to your questions via queries regarding your booking or stay.

We accept payments over the phone. We take security very seriously and ensure that every personal detail shared is private and confidential. We do not store card numbers or security codes on paper. You will always receive a confirmation from us and you are offered the option to request an invoice. Requesting an invoice is an offered choice due to our eco-friendly business conduct, where we aim to reduce our paper waste.

Please before you make a call, make sure to visit our FAQs on our website for information that might answer your question. Our reception is often busy, so we present some often asked questions under FAQs in order to accelerate the enquiry process and to avoid disruption in the reception.

2.3. Details Required for Booking

All personal details required for booking are necessary and mandatory in order to process the booking confirmation.

This includes:

  • Guest Type (Adult/Young Person/Child);
  • Forename and Surname;
  • Email;
  • Telephone;
  • Date of Birth;
  • Full Billing Address and Post-code;
  • Additional Guests’ names and guest type (adult or minor);
  • Credit/Debit Card Details: Long Card Number, Expiry Date, CVC, Cardholder Name as it appears on card (pre-authorisation and payment purposes/payment security)*
  • Special Requests, if any;
  • Arrival and Departure Times;
  • Copy of a Photo Identification Card (Passport, Driver’s License or European Citizen’s Card)
  • Signature

*You will only receive a booking confirmation when you have provided correct card details which match the security checks in place. Otherwise your card will be shown as invalid and fail to confirm your booking or result in a cancellation.

*Credit/Debit cards with no funds available (meaning it failed pre-arrival pre-authorisation) will be subject to cancellation; except if the customer successfully contacts us to rectify the situation. If the bank accepts payment overdraft option, the guest will take fully responsibility of possible consequences between the bank authority and the payer of the commercial transaction.

2.4. Confirming

It is understood upon issuing confirmation that the guest agrees we will be entitled to make a pre-arrival pre-authorisation.

All booking details received via direct booking are confirmed by us via Booking Confirmation email and are deemed to have been accepted by the guest and guest’s party unless, before 7 days prior to your check-in date, you inform us by email or phone that you wish to alter booking arrangements.

Booking confirmation e-mail will be sent only after the establishment receiving complete and valid details.
The guest is accepting the terms and conditions by making a booking.
The establishment is accepting the booking therefore entering a legally enforceable contract.
Nonetheless, the customer is always able to cancel before 7 days prior to check in date, in this case, the customer must contact us directly by phone or email to info@thecitysuites.com.

The City Suites accepts no liability for people who arrive before receipt of this Confirmation Email.

2.4.1. Pre-authorisation

A pre-authorisation is not a charge. It is a temporary hold of a specific amount of the available balance on a credit/debit card. Typically, when pre-authorisation is released, the amount should reach your bank account within 7 to 14 working days, depending on your credit card company and/or bank.

If the pre-authorisation made on the card you have provided fails and we are unable to contact the guest to make amends, we reserve the right to cancel any booking made.

2.4.2. Pre-arrival Pre-authorisation / Secure Stay Pre-authorisation

According to our Cancellation policy (See clause 2.6.3), we reserve the right to pre-authorise the card provided upon booking, 7 days prior to your check-in date, for the full amount of the reservation minus any amounts previously paid towards the booking made.

Upon check-in, we reserve the right to pre-authorise the card provided for the additional amount of £100 per apartment, to cover additional charges incurred during your stay. This is a security payment against excessive damages (breakages, damages, extra cleaning) and/or further accommodation charges (e.g. Late Check-out fee).

2.5. Payment

2.5.1. Payment (process and methods)

We accept any Visa card, any Master card, and International Maestro only.
We do not accept American Express cards and cheque payments.

For every reservation a credit/debit card must be used for pre-authorisation.
You must provide a valid credit/debit card details in order to process a pre-arrival security pre-authorisation.

Please note that we do not store credit card details. We might pass your credit/debit card details to a 3rd party to process any payments – which will be PCI DSS complying, meaning the Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment (www.pcisecuritystandards.org).

Please bring with you the same card provided at the time of booking. If anything goes wrong, you can always contact us to make amends.

Payments are to be made in Pounds Sterling. If the booking rate displayed in another currency to the rate, this will be converted into pounds sterling at the exchange rate in force at the time of booking. We cannot be held responsible for rate changes between booking and time of cancellation.

For corporate bookers and loyal customers with agreed payment terms, payment by bank transfer can be considered (details are available on request).

Any payments done to us by card will show in your bank statement as “Apart Hotel Group UK”.

We operate as a No-Fee service, meaning we do not add any credit card fees or hidden extras to the rate displayed.

The customer is not required to pay at the time of booking, nor to make any initial deposit. If you wish to do so, please contact us directly to make a payment by phone 0131 554 2094 or email us at info@thecitysuites.com stating that you wish us to charge the card you have provided for the due value.

We will only make use of pre-arrival security pre-authorisation whenever the booking has not been paid in full before the cancelation period begins (7 days prior to your check-in date). If this is the case then we will only pre-authorise your card at check in time for excessive damages security. If you prefer to pay on arrival, then we will pre-authorise the card provided for the full amount of the booking minus any amounts already paid towards the booking made.

2.5.2. Security Deposit

We hold restrictions for reservations whose main guest are under 25 years old and/or reside in Edinburgh. This is to avoid parties taking place in any of our apartments and to stop anti-social behaviour as it directly affects one of our main stakeholders, the residents. We are involved with the community and make efforts to ensure all our activities do not disrupt the coexisting environment and promote a healthy relationship with all stakeholders (e.g. guests, residents, staff, local businesses, etc.)

If you fall into this category but are able to provide sufficient evidence that your booking is authentic and genuine, we might take it into consideration, according to availability. We reserve the right to evaluate the case and make a decision. If your case is accepted you will be required to pay a deposit for an amount up to £500.

The deposit can be paid in cash or credit/debit card. A cash or card refund can be paid back to customer as soon as the guest’s apartment has been checked for excessive damages (breakages, damages, extra cleaning). Once this is communicated to Reception from Staff supervisors, a full refund will be paid to the customer. For card transactions, the refund might take up to 14 days depending on your bank.

2.5.3. Payment of Additional Services

If you wish to request additional services you can do it by phoning or visiting us at Reception. This can be deducted from the amount pre-authorised if you wish so.

2.5.4. Pricing

The rates we advertise through www.thecitysuite.com are to the best of our knowledge correct at the date of publication but we reserve the right to change any rates from time to time. Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but are subject to change. Once the booking has been confirmed we will not change the rate quoted unless you amend the booking.

2.5.5. Debt Collectors

If for any reason we cannot reach the customer via email, or phone using the details provided on the booking registration, we reserve the right to cancel the booking and handover the case to a debt collector, and from that moment onwards the case will be dealt between the debt collection agency and the customer, which might represent severe consequences and sanctions to the customer.

2.6. Changes; Extensions; Cancellation and No-Show

All requests for changes, extensions and cancellations prior the guest’s arrival must be made in writing, or you will be liable to pay us the full amount of the booking. Free cancellations will only be accepted 7 days prior to your check-in date.

2.6.1. Changes

If you wish to change your booking and fail to notify us 7 days before your arrival you will be subject to an administration fee of £50 plus the full price of your booking. All changes of date are subject to availability.

Name changes and child age changes will not incur any charges or administration fees.

2.6.2. Extensions

If you wish to extend your stay, please give us as much notice as possible in order to facilitate your request. All extensions are subject to availability and rate change. Where notice to extend a stay has been given, we reserve the right to take all additional payments and charges from any credit/debit card provided.

2.6.3. Cancellations

Please take in consideration that we will only accept a cancellation request via written email and you will only be refunded if you request the cancellation 7 days before your stay.

Cancellation charges relate to the date prior to arrival, when we are notified of the cancellation, and will determine the cancellation charges.

Please take in consideration the following terms according to length of stay:

If your length of stay is 1-6 nights and you failed to notify us within 7 days before your arrival no refund will be provided; however if you do notify us before those 7 days you will receive a full refund of the total booking price.

If your length of stay is 7-28 nights and you failed to notify us 7 days before your arrival no refund will be provided; however if you do notify us before the 7 days you will receive 90% of the total booking price.

If your length of stay is 29 nights or over, and you failed to notify us 7 days before your arrival no refund will be provided; however if you do notify us before the 7 days you will receive 80% of the total booking price.

2.6.4. No Shows

No shows will be treated as a cancellation and you will not be entitled to any refund. We will make efforts to contact the customer before taking any action, however we reserve the right to take all additional payments and charges from any credit/debit card provided to make the original booking.

If for any reason we are missing payment and we cannot reach the customer via email or phone, using the details provided on the booking registration, we reserve the right to handover the case to a debt collector, and from that moment onwards the case will be dealt between the debt collection agency and the customer, which might represent severe consequences and sanctions to the customer. Please check for more detailed information regarding debt collector on clause 2.5.5.

2.7. Alterations by Us

Whilst every effort is made to adhere to the apartment location, postal number and price stated in the booking, we reserve the right to alter the location and postal number of the apartment at any time until check-in; and adjust the total price before the final payment from the customer.

Any alteration will be communicated to the client in writing by email, and a phone call to ensure the customer is properly informed. On receiving notification, the customer must communicate non-acceptance of the variation of described. If no such communication is received, the customer is assumed to have accepted the alteration. If properly informed of non-acceptance after we send notification, we will ensure payments will be returned to the customer without any deduction.
If the apartment cannot be made available for the period booked due to events beyond our control and we require to cancel the booking, all monies paid will be refunded; the customer will have no claim against us. You are advised to take out a Holiday Cancellation Insurance Policy.

2.8. Privacy & Cookies

We take your privacy and confidentially seriously. We collect information necessary for us to process your booking; and information derived from ’cookies’. We use cookies to monitor site usage and relevant data. We use your information to help us improve our website and our service, to tailor our communication you receive from us, as well as for internal statistical, marketing and administrative purposes.

We do not share this information with outside parties except to the extent necessary to process your booking. By using this website and providing us with your information, you agree with our terms and conditions and consent to use by us of your information as described above.

The City Suites is a service you are only allowed to use if you are over 25 years of age. We only process information about children with the consent of the parents or legal guardians.

You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us to the following email address info@thecitysuites.com. Please write ‘Request personal information’ in the subject line of your email.

If you need to get in touch with our customer service team, or reach out to us through other means (such as through social media or a review online channel) we will collect information from you there too. Guests can be asked to provide a review to help ensure future guests get exactly what they’re looking for.

2.9. Apartment Unavailability

In case of apartment unavailability, for whatever reason, we reserve the right to relocate your booking to another accommodation within Edinburgh. Under such circumstances every effort would be made to offer alternative but equivalent accommodation. This alternative accommodation will be taking in consideration a price adjustment, where we will either absorb or refund the difference to customer.

3. Early Check-in

Should you arrive at The City Suites prior to the normal check-in time, you are advised to approach Reception for assistance in storing your luggage until check-in is available. Please see clause 11.

You may request an early check-in. Although, we will make all efforts to allocate you respectively, we cannot guarantee that the apartment will be ready and available for you by any time prior to the check-in hours (4pm – 5pm).

4. Check-in Considerations

Check- in starts at 4pm until 5pm.

Keys to access the apartment will only be provided after check-in and full payment for the booking.

Upon check-in, we reserve the right to pre-authorise the card provided for the additional amount of £100 per apartment, to cover additional charges incurred during your stay. This is a security payment against excessive damages (breakages, damages, extra cleaning) and/or further accommodation charges (e.g. Late Check-out fee).

We hold restrictions for reservations whose main guest are under 25 years old and/or reside in Edinburgh. See clause 2.5.2.

4.1. Details Required for Check-in

Please see clause 2.3.

Photographic ID of main guest is essential for check in (Passport, Driving License or EU Citizen Cards). You can provide ID when filing in the online Welcome Form by uploading the file and sending it directly to us; or via email along with the main guest’s name and contact. We provide photocopying facilities at our reception. We only take black and white copies of any document provided by the customer, according to the law.

5. Late Check-in

You may request a late check-in. This request will only be processed if Reception is properly informed within opening hours (9am – 5pm). You are able to contact reception at 0131 554 2094, or via email info@thecitysuites.com.

Once request is confirmed by us, via email or phone, you will receive a text or email with all the information necessary for you to collect your apartment keys and other additional information regarding our accommodation and services. This notification will be sent to you the latest before 5pm on the day of your arrival.

We advise you to pay attention and carefully read our Welcome Book, which you can find already inside your apartment. This Welcome Book explains how to function and handle all the appliances you have at your service in the apartment (i.e. windows/doors; oven; hob; central heating; Wi-Fi, etc).

If you haven’t already provided us a legible signature, you might be asked to visit us at reception before checking-out in order to sign your check-in form. Other arrangements are available, for example, in case you are leaving the next day of your arrival and before the reception opening hours (9am-5pm), a special arrangement might be subject to evaluation.

Please take in consideration that we will use the details provided by you, thus make sure to confirm all your details before sending them to us.

6. Extending Your Stay

See clause 2.6.2.

6.1. Unauthorised Extensions

An unauthorised extension exists whenever the guest fails to exit the apartment and complete check-out at our reception, without prior arrangements.

Unauthorised extensions will result in an additional £100 charge per day to cover the inconvenience and disruption to The City Suites and other guests.

We reserve the right to charge any credit/debit card provided to make the original booking in case of unauthorised extension.

7. Check-out

Check-out time is at 10am. We offer a late check-out option for a rate of £15 per extra hour, maximum until 1pm. See clause 8.

We reserve the right to charge any credit/debit card that the guest has provided in case of unauthorised late check-out. A late check-out will be considered as an unauthorised extension, see clause 6.1.

8. Late Check-out

See clause 7.

9. Complaints

In the unlikely event that you are dissatisfied with any aspect of our services please notify us immediately. Any complaints about the apartment, its content or our staff must be made in writing to us via email at info@thecitysuites.com. We will take all possible measures in order to solve the issue. This way you will be giving us the opportunity to resolve a problem during your stay, and you will be helping us improving our service. Our aim is to deliver the best customer service possible.

10. Termination by Us

We reserve the right to terminate a booking at any time on the grounds of abuse to our staff or other guests, mistreatment of the apartment or criminal activity on the part of those occupying the apartment or their guests.

11. Luggage

We are able to hold your luggage for a maximum period of 24 hours. After a period of 24 hours, unattended or abandoned luggage will be properly disposed from our premises for security reasons.

If you are arriving early and your apartment is not yet ready (see clause 3.) we are able to keep your luggage and transfer it into your apartment once it is ready.

If the case is that you have already checked-out and asked us to hold your luggage for you, please consider that you must collect your belongings by 4pm, otherwise it will be considered abandoned luggage.

We will make all efforts to keep your luggage safe, however please take in consideration that this is not a service we offer and we hold no responsibility for your belongings, thus it is your decision and your own risk to leave it with us.

12. Facilities and Services

All apartments are fully furnished to a high standard and include a full fitted kitchen equipped with cutlery, crockery, dishwasher, fridge, oven, toaster, electric kettle and a dining table with chairs at your display, but all further supplies should be provided by you.

A Welcome Book is available inside of your apartment where you can find further explanation of how to operate with the apartment’s equipment and other relevant considerations regarding your apartment and additional services.

Free Wi-Fi is available in every apartment (see clause 17).

No persons other than the guests have the right to use the apartment.

The maximum guests in an apartment are determined by the number of beds in the apartment and/or size of the apartment. We offer additional sofa beds, which may be requested when you are booking under special requests.

If you fail to notify us of your special request and the maximum number is exceeded then we reserve the right to charge a fine of £100, unless agreed otherwise prior to check-in. In case of breach of terms and conditions no paid funds will be returned.

13. Additional Services & Charges

Our additional services include, but are not limited, to the following:

Mini Refresh £7.5
Removal of rubbish
Towel replacement
Beds

Full refresh £25
Removal of rubbish
Towel replacement
Beds
Kitchen top ups
General clean

Extra sofa bed £15 per night

Please take serious consideration of the following charges:

Lost keys or fobs £50 to £500
Call out charge for locked out Guests £50 (out of opening hours)

14. Special Requests

We will endeavour to do everything we can to help guest with special requirements. Please ensure we are made aware in writing of any special and specific requirements prior, or at time of booking so we can help you select and allocate the most suitable apartment for your needs. Although we will do every effort to meet any reasonable request, there is no guarantee of this being met.

15. Information

All information provided by us is given in good faith and is based on information you can find available at the time of your booking and duration of your stay. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise, but we are not liable for any variation however cause.

We reserve the right to change these conditions from time to time. If guests are in breach of any of these conditions, we reserve the right to request that guests vacate their apartment immediately without entitlement to any refund. These conditions shall be governed by and construed in accordance with the Scots Law and the Courts of Scotland shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.

Please take in consideration that the images displayed online might not identically correspond to the apartment you will be allocated in, they are examples for publicity purposes and are a limited selection of our product.

16. Ethical Policy

Our values are embodied every day in our behaviour, and in our relationships with all of our guests, clients, suppliers and team members.

We welcome the Data Protection Regulation (GDPR) as we embodied all requirements. We use clear language and our information is transparent, concise, intelligible and easy to access, within all forms of communication provided by us. We only collect data for specified, explicit and legitimate purposes, and we will not further process information in a manner that is incompatible with those purposes. We only keep data in a form, which permits identification of data subjects for, no longer than necessary for the purpose for which the personal data will be processed solely for archiving purposes in public interest, statistical and historical research purposes in accordance with Article 89. We embody integrity and confidentiality in our work ethic and business procedures. This means, all information is processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

At The City Suites we hire people we believe have the relevant and appropriate skills for our roles, regardless of gender, ethnicity or belief. As a result, we boast a dynamic and diverse workforce. We also believe that if our staff are motivated, appreciated and challenged, they will be happy and confident in their roles, while still developing personally and professionally.

The City Suite proudly embodies the best practices within the serviced apartment industry. The safety, security and well-being of our guests is paramount to us and we work closely with industry associations to share knowledge, drive innovation and set an example in high standards of service and business practice.

We take a balanced, reasonable and practical approach to the natural environment and do what we can where possible.

17. Complimentary Wi-Fi

Free Wi-Fi is provided in every apartment. If a loss of connection occurs you should let our reception know and we will endeavour to get reconnected as quickly as possible. However, we cannot be held liable for any losses resulting from the loss of connection.

Guests must not interfere, move or disconnect any equipment relating to the provision of the Internet access and must not use the connection for any illegal or immoral purpose. The City Suites reserve the right to pass on any record to local authorities should we be made aware of any such use.

18. Age Restriction

You must be over 25 years old in order to book an apartment with us. Please note that a deposit up to £500 might be requested upon check-in. (See clause 2.5.2).

19. Social Gatherings

In order to ensure our guests enjoy a stay free from disturbance, please note we do not accept social gatherings. Social gatherings meaning any type of parties or such events as hen or stag parties.

We hold restrictions for reservations whose main guest are under 25 years old and/or reside in Edinburgh. This is to avoid parties taking place in any of our apartments and to stop anti-social behaviour as it directly affects one of our main stakeholders, the residents. We are involved with the community and make efforts to ensure all our activities do not disrupt the coexisting environment and promote a healthy relationship with all stakeholders (e.g. guests, residents, staff, local businesses, etc). See clause 2.5.2.

20. Smoking Policy

We operate a No Smoking policy. Smoking is not permitted in the apartments or in the internal communal areas of the apartment premises. Guests who smoke inside an apartment will be held liable for a £150 deep clean and fumigation charge.

21. Liability

It is expected that the apartments are left in appropriate conditions. The use of the property and its equipment is entirely at the customer’s risk and no responsibility is accepted by us either for injury to the client and any member of his/her party, or loss or damage to belongings. You are advised to take out adequate travel and personal insurance.

A £500 fine is charged to guests who interfere with any fire alarm devices or extinguishers without justified reason. You are placing yourself and other guests in danger. Should the fire alarm sound, leave your apartment immediately and follow the fire procedure displayed in and around the apartment and building.

Guests must confirm that their apartment has hot water and working stove within Reception’s working hours (9am-5pm). If guests check–in after 4pm and find that the heating, hot water or stove is not working, they must inform maintenance as soon as possible. Non-emergency requests will be attended to within 24 hours. The City Suites Emergency Number: 0771 9955 668. This number can be found on the Welcome Book inside your apartment.

22. Injury Loss/Damage

We are not liable for the theft and/or damage of your personal belongings during your stay in any apartment booked. Therefore you are advised to ensure you have appropriate insurance in place.

23. Lost Property

Any items left in any of our serviced apartments will be kept for 3 months after the departure date.

We cannot be held responsible for any lost property. If you believe that you’ve lost any belongings in any of our apartments, please make sure to notify us as soon as possible until 4pm on your check-out date to ensure our team makes all efforts to find them for you. To do this, please make sure to send us an e-mail with all relevant details (i.e. Name under reservation, number of apartment, precise details of lost property or any other detail you find relevant).

Although we cannot be responsible for paying any delivery fees, we are able to aid you with packing and dispatching of a parcel with your belongings via a courier service arranged by you.

24. Rights of Access

Routine maintenance is carried out regularly by our management team; We reserve the right of access to the apartments at any time, with due regard to the convenience of you, for the purpose of inspection of the property and to carry out any essential repair or maintenance work. The guest will always be notified in advance, normally with 24 hours notice, except in the event of an emergency when we require immediate access.

25. Force Majeure

We will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered, cancelled, or we are unable to perform our contractual obligations as a result of events beyond our reasonable control.

26. Parking Policy

All our apartments offer on street free parking.
Please note that you are not allowed to park inside the underground car park, as they are reserved for residents only.

27. Health & Safety

We take health and safety seriously. On arrival you should familiarise yourself with the layout of the apartment and building and the health and safety procedures as detailed in your building/apartment.

All, businesses, whatever the size of the business, must:

Design, provide and maintain workplaces which are safe and without risk to health; identify any hazards (actual or potential) take measures to control the risks, preferably by eliminating them – but if that is not possible, by reducing them as far as possible; ensure that safe working practices are developed and implemented, implement measures to reduce the risk of bullying and harassment; provide adequate first aid facilities; provide employees with information, instructions, and training set up contingency plans to deal with accidents and emergencies (including the evacuation of the workplace); ensure that ventilation, temperature, lighting, toilet, washing and rest facilities meet the standard of health, safety and welfare sought by the statutory bodies; ensure that appropriate work equipment is provided and is properly used and regularly maintained; take necessary precautions against the risks caused by flammable or explosive hazards, electrical equipment, noise, dust and radiation; take reasonable steps to avoid potentially dangerous work involving manual handling and provide manual handling training where required; provide health supervision, as needed; provide protective clothing, where required and appropriate warning signs; report specific accidents, injuries, diseases and dangerous occurrences to the appropriate authorities; and maintain records of accidents and injuries as appropriate.

28. Disability Access

Currently, we cannot accommodate any special conditions regarding disability access. We are working hard to provide proper access and spaces in some of our apartments in order to safely accommodate any limitation and condition our guests might have. However, depending on the case, you can contact us with a special request and we will do every effort to meet any reasonable request, there is no guarantee of this being met. Please see clause 14.